We only accept replacements. Returns are not accepted.
You may request a replacement within 7 working days of delivery.
If your product is damaged or defective when delivered, please submit a complaint within 5 calendar days of delivery at
https://airth.in/pages/complaint under the Replacement Tab for prompt, no-cost resolution.
How do I request a replacement?
- Submit your request through our official online portal: https://airth.in/pages/complaint
- Select the Replacement Request form (for replacements)
- Complete the required details, describe your issue, and attach any supporting documents or photos
What happens after I submit my replacement request?
- Our team will review your request and respond within 1–2 working days with further instructions
- If your request is eligible, we’ll arrange a pickup from your address
- Ensure the product is unused, undamaged, in its original packaging, with all accessories and the purchase receipt
When will I receive my replacement?
- Replacements: A replacement product is shipped after we receive and verify your original item
When are replacements NOT accepted?
- The product or packaging is damaged, used, or missing parts (not due to shipping)
- The product has been altered or tampered with
- The request is made after 7 working days from delivery