Find answers to all your questions about returning or seeking a refund for any AIRTH product—fast, simple, and secure.
What products are covered under this policy?
All AIRTH products are covered, including:
Air Purifier for Split AC
Air Purifier for Window AC
Air Purifier for Cassette AC
Air Purifier for FCU
Air Purifier for AHU
Smart Home AQI Monitor
How do I cancel my order?
Before Dispatch: Email support@airth.in or call us at: +91-8700529995 with your order number and reason for cancellation. If your order hasn’t shipped, a full refund will be processed to your original payment method within 7 working days.
After Dispatch: If your order has shipped, please accept delivery and then submit a return or replacement request (see below). Delivery and pickup charges may apply.
How do I request a return, refund, or replacement?
Select the Replacement Request form (for replacements) or Refund/Return Request form (for refunds/returns).
Complete the required details, describe your issue, and attach any supporting documents or photos.
What happens after I submit my return or refund request?
Our team will review your request and respond within 1–2 working days with further instructions.
If your request is eligible, we’ll arrange a pickup from your address.
Ensure the product is unused, undamaged, in its original packaging, with all accessories and the purchase receipt.
When will I receive my refund or replacement?
Replacements: A replacement product is shipped after we receive and verify your original item.
Refunds: Processed within 7 working days after your return is received and approved. You’ll get a confirmation email once your refund is issued.
What is the return and refund window?
You may request a return or refund within 7 working days of delivery of your product.
When are returns or refunds NOT accepted?
Returns are not accepted if:
The product or packaging is damaged, used, or missing parts (not due to shipping).
The product has been altered or tampered with.
The request is made after 7 working days from delivery.
Any criteria transparently communicated by AIRTH support at the time of your request.
What if my product is damaged or defective on arrival?
If your product is damaged or defective when delivered, please submit a complaint within 5 calendar days of delivery at https://airth.in/pages/complaint under the Replacement Tab for prompt, no-cost resolution.
How long does shipping take?
Orders are shipped within 2–3 working days after confirmation.
Delivery usually takes 3–7 working days depending on your location.
You’ll receive tracking details by Email, SMS & WhatsApp or you can track your at: Track Order
Can I change my delivery address after ordering?
If you need to change your address before dispatch, Email at: support@airth.inor Call us at: +91-8700529995 as soon as possible.
What should I do if I have an unresolved issue?
If your issue remains unresolved, you can escalate the matter by emailing us at support@airth.in or by chatting directly with our agent on WhatsApp at +91-9220246333. Simply type “Issue not resolved” to initiate the escalation process.
How can I contact AIRTH customer support?
Email: support@airth.in
Phone: +91-8700529995
WhatsApp: +91-9220246333
What am I agreeing to when I purchase from AIRTH?
By purchasing from AIRTH, you agree to this Return, Refund, and Replacement Policy, as well as our Terms of Service and Privacy Policy.
